REFRIGERATOR COMPRESSOR REPAIR NEAR ME UPGRADE
REFRIGERATOR COMPRESSOR REPAIR NEAR ME VERIFICATION

REFRIGERATOR COMPRESSOR REPAIR NEAR ME VERIFICATION

Pursuant to Paragraph A.1.u of the Settlement Agreement, Settlement Class Members that experience a No-Cooling Event during the warranty period as extended by the Settlement Agreement shall receive payments under the following categories, subject to LG’s verification that the cause was not the result of a Non-LG Cause:.

Settlement Class Members who experience multiple No-Cooling Events will be notified by LG for their eligibility for such payments and the amounts of the payments and shall be provided with a form for submitting claims for such payments.

enhancing LG Customer Care to provide Settlement Class Members that experience multiple No-Cooling Events during the warranty period as extended by the Settlement Agreement, payments as set forth in the schedule below, subject to LG’s verification that the cause was not the result of a Non-LG Cause.

consumers’ satisfaction level regarding LG Refrigerators and service performed on them and

implementing a proactive consumer outreach program to follow up on U.S.

REFRIGERATOR COMPRESSOR REPAIR NEAR ME UPGRADE

investing in efforts to develop and upgrade parts and software to improve the cooling performance of LG Refrigerators.developing a new mobile service application for the use of service technicians, including both LG-employed repair technicians and Authorized Repair Service Providers, to improve accuracy in the diagnosis of problems with LG Refrigerators.creating and maintaining a new program designed to provide incentives for faster repair service without sacrificing quality of repair, including a commitment that LG will undertake commercially reasonable best efforts to ensure that a LG-employed repair technician or an Authorized Repair Service Provider, as available, arrives at a Settlement Class Member’s home as quickly as is practicable, within seven (7) days of receiving the Settlement Class Member’s initial request for service, and with all necessary parts on hand.increasing the number of LG-employed repair technicians (which has more than doubled since 2019), and using commercially reasonable best efforts to maintain an adequate service network, expand its nationwide coverage, and ensure that LG meets or exceeds industry standards for responding to requests for warranty service.To utilize this live operator support, call or email: creating and maintaining a dedicated customer care team to address No-Cooling Events experienced by Settlement Class Members on a timely and expedited basis, with live operator support during regular business hours, sufficient to handle call volume without unreasonable delay.In addition, the following measures will be implemented and shall exist for a period of at least three (3) years and will be effective during the extended warranty period for any Settlement Class Member:.As a matter of convenience, Settlement Class Members may use, but are not required to use, the Enhanced Warranty Claim Form to request monetary benefits for No-Cooling Events that occurred after Septemunder the Enhanced Customer Care Program that provides Settlement Class Members with enhanced warranty benefits, including possible payments.Under the LG Refrigerator Class Action Settlement, LG is providing Settlement Class Members with an extension of their limited warranty to five (5) years after the date of purchase of the LG Refrigerator at issue, WITH LABOR COSTS TO BE FULLY COVERED AND THE OTHER ENHANCED CUSTOMER CARE BENEFITS DESCRIBED BELOW.Please note that the following benefits, including Enhanced Warranty Claims, are being handled directly by LG, not by the Settlement Administrator.If Your LG Refrigerator Experiences A No-Cooling Event After Septemand Within 5 Years of Purchase, Please Read Closely The Information Below.

For a mailed claim form to be considered eligible and timely, it must have been postmarked by February 5, 2021.

Per the terms of the Settlement Agreement, all claims submitted online or via email must have been received on or before February 5, 2021.

Please add to your safe senders list so that any notice or correspondence is not filtered by your email program and please do not discard any envelope with the below address as a return address: Deficiency notices and settlement benefits will begin to be sent shortly and will be completed on a rolling basis. Please note that the approval and deficiency processes are ongoing. The Claims Administrator is currently in the process of reviewing and approving claims. If You Own an LG Refrigerator, Your Rights May Be Affected by a Class Action Settlement NOTE: Class Members can still submit claims for No-Cooling Events that occurred after September 22, 2020, but the date to file a claim for No-Cooling Events that occurred prior to Septemhas passed.

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